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build Fibre Internet Installations & Router Deliveries

All our underlying infrastructure providers have indicated that they will continue to provide Fibre installations, as per their agreed service times.

Their teams will come equipped with masks, surgical gloves, sanitiser and disinfectant.

Deliveries

See next regarding Router deliveries

local_shipping Fixed LTE SIM and Router Deliveries

All fixed LTE SIM and Router deliveries will continue and be delivered to your door within 5-14 business days. Please note that deliveries might be delayed during the Lockdown period.

Here’s what will happen:

• Our driver will arrive and ring the bell/ knock on the door/ start singing “Hello” by Adele from the other side of the wall.
• The router will then be placed gently down on the ground.
• The driver will then step back 1.5m (don’t worry, it’s not because of bad breath).
• You can then collect your brand new, flippen fast Fibre router.
• Our driver will then bid you farewell, wave and go off in his tjor to spread the fibre magic.

 Support

Our support teams may now be working from the safety of their own homes but our hours remain the same.

Chat on WhatsApp

Let us help you via our WhatsApp live chat support – it’s still our friendly agents, just in chat mode! Simply, add 021 464 9500 as a contact on your phone and send "Hi" to start the conversation. Support hours are Mon-Fri (7am-9am) and Sat, Sun and Public Holidays (8am-6pm).

email Hit us up on Email

Submit a ticket and our support team will get back to you. Please give us as much info as you can. Email support hours are Mon-Fri (8am-6pm) and Sat, Sun and Public Holidays (9:30am to 6pm).

local_phone Say hi over a call

Give us a call on 086 000 9500 and chat to one of our support agents in person (Mon-Fri, 8am-6pm)

monetization_on Sales

Not sure what internet connection you want? No problem! Our sales team will be available on 086 000 9555 (Mon-Fri, 8am-6pm) or drop a line on email: sales@webafrica.co.za